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FAQs

The most common questions

On the following topics:

 

1. Terms and Conditions, Right of return, Defect

2. Delivery area

3. Delivery time

4. Information about the product: size, fabric, partner

5. Production

6. Payment options

Anker 1
Anker 2

1.1 Rückgaberecht 

The ordered items can be returned to us within 14 days. In a perfect, clean and unused state. Please send our products back in their original packaging. In every delivery you will find a return form, which you should also fill out completely and send it back to us. Too late returned articles will not be credited.

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1.2 Defect / complaint

We are very sorry if an item is defective or damaged. We ask you to fill out the return form on the following page and send it to us so that we can process your complaint quickly.

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2. Delivery area

We ship within Switzerland and EU.

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3. Delivery time

We deliver our packages with Post CH Netz AG and DHL. Standard delivery (working days) takes 3-10 days.

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4. Product information

4.1 Which size fits me?

You can find the size table under size table.

 

What can I do if the size doesn't fit me?

An exchange of the articles is not possible. A new order process for the alternative goods can be triggered for this. When ordering again, the delivery costs are again incurred, which the buyer bears. The article that does not fit can be returned (only in Switzerland). Goods that are returned must be returned to us within 14 days in a perfect, clean and unused state. Our products must be returned to us in their original packaging. Every delivery contains a return form, please fill out the form completely and sent it back to us too. Items which are returned too late will not be credited.

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4.2 What kind of material is the sports collection and the training blankets made of?

It's a special material; The fibers are breathable and made from a sustainable techno fabric made from ECONYL® regenerated nylon. This is a recycled yarn that is extremely durable and extremely light. Which is made in Italy. This nylon consists of marine litter such as ghost fishing nets and other nylon waste from European seas and oceans collected from the seas by the organization Healthy Seas (in collaboration with ghost diving and fishermen). These nylon waste is then passed on to the Aquafil company, which in turn produces the recycled ECONYL®-regenerated nylon from the nylon waste. The ECONYL® -regenerated nylon is not only a solution for the waste in the oceans, but also better with regard to climate change. The ECONYL®  raw material reduces the global warming effect of nylon by up to 90% compared to material made from standard nylon. Because the only way we can really achieve circularity is collaborative and collective.

78% recycled polyamides (Econyl) and 22% elastane

  • Pleasantly soft, skin-friendly and very elastic material

  • Breathable

  • Lightness

  • Fast drying

  • Resilience

  • Pleasantly thin, but still completely opaque

  • High elasticity (extremely tear-resistant)

  • UV protection 50+

  • Perfect fit

  • Antibacterial

 

Washable at 40 degrees, not suitable for tumble drying.

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4.3 Who are the partners of Zoë Klose Fashion?

Every item sold by Zoë Klose Fashion from the Sport Collection and Horse Sport Collection supports Healthy Seas. Which are in close cooperation with Ghost Diving. We donate a contribution to Healthy Seas for every sport item sold in my Online-Shop, so that the divers can continue to fish the nylon waste or the discarded fishing nets in the oceans. And this nylon waste, which otherwise pollutes the earth, can in turn be processed into the ECONYL®-regenerated nylon. Our clothes have been certified by Friends of the Earth since 2022.

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5. Production

All articles from Zoë Klose Fashion are produced in Switzerland

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6. Payment options

We accept the following payment methods in our online shop:

  • Credit and debit cards

  • PayPal

  • Payment in advance

  • TWINT

The articles will be shipped when the payment has been processed.

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